The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best
practices model that enables client organizations to appraise and improve their
capability to foster the development of more effective relationships and to
better manage these relationships. This title helps readers successfully
implement a full range of client-organization tasks, ranging from developing
the organization´s sourcing strategy, planning for sourcing and service
provider selection, initiating an agreement with service providers, managing
service delivery, and completing the agreement. The eSCM-CL has been designed
to complement existing quality models and sourcing frameworks so that clients
can capitalize on their previous improvement efforts and meet mandated
requirements. ITIL V3 suggests that ITIL be supplemented with eSCM when service
management is performed in the context of a sourcing arrangement. Developed by
The IT Services Qualification Center (ITSqc) and endorsed by a number of
organizations including IAOP (International Association of Outsourcing
Professionals), this title represents a major step forward for professionals
looking to implement Best Practice within the Industry.
