A successful Balanced Scorecard system defines performance objectives,
measures, and targets in four linked and balanced perspectives: financial,
customer, internal processes, and employee learning and growth. This new
edition of Paul Niven´s implementation classic guides organizations in
implementing a successful balanced scorecard methodology throughout the
organization. It focuses on providing a step-by-step methodology that
successfully translates strategies into action. Balanced Scorecard Step-by-
Step, Second Edition features new chapters on strategy maps, corporate
governance, and post-implementation guidance as well as new case studies and
analysis of the latest trends in balanced scorecard implementation.
